Exceptional Service: Is It Truly About Chandeliers, Crystal Glasses & Marble Floors?

According to Dr. Bryan K. Williams, “Just like the word “clean”, everyone has their own understanding of what exceptional service is. Clean for me may be very different from clean for you. The same is true of service. To deliver exceptional service, it is important to begin with a clear picture of what it actually is. Exceptional means unusually excellent…not typical…to stand apart.” Dr. Williams goes on to note, “Service is not about the giver, it’s about the recipient.”  The full blog version of the “Exceptional Service: Is It Truly About Chandeliers, Crystal Glasses & Marble Floors?” article can be found here. 

Dr. Williams is a consultant, trainer, and author, who focuses on the areas of service excellence and organizational effectiveness.  He has spoken at numerous AHCA/NCAL events, and his passion is to serve others so they may better serve the world.  Here is a link where you can see some of Dr. Williams’ book recommendations on service, leadership and personal development.