Three Tips to Create a Memorable Experience For Your Customers

Dr. Bryan K. Williams notes, “Could it be? Is it even possible? What are the chances that every touchpoint is memorable? Each team member is engaged. All leaders act as though they are not just managers, but rather CEOs of their respective departments. Vince Lombardi famously said…. The real leaders live and breathe that philosophy. Good is never good enough. Only excellence will do.”  He goes on to note that, “It usually only takes a few minutes, but I can always tell when I’ve encountered a culture of excellence.”  The full blog version of “Three Tips to Create a Memorable Experience For Your Customers” article can be found here. 

Dr. Williams is a consultant, trainer, and author, who focuses on the areas of service excellence and organizational effectiveness.  He has spoken at numerous AHCA/NCAL events, and his passion is to serve others so they may better serve the world.  Here is a link where you can see some of Dr. Williams’ book recommendations on service, leadership and personal development.