Dr. Bryan K. Williams notes on his blog, “It’s
about your heart. With all I’ve written about touchpoints,
anticipating
needs and steps of service, none of them can compare with your heart. Your
heart is what connects with people. Your heart is what allows you to listen
empathetically. Your heart is what causes you to give a genuine smile to a
complete stranger, who you find yourself now serving. Yes, the heart is what
pushes you to love. Love IS service, and service IS love. To create consistent,
world-class service on your team, there must be a regular discussion about the
heart and its role in driving service excellence.”
Dr.
Williams is a consultant, trainer, and author, who focuses on the areas of
service excellence and organizational effectiveness. He has spoken at numerous AHCA/NCAL events,
and his passion is to serve others so they may better serve the world.
Here is a link where you can see some of
Dr. Williams’ book recommendations on service,
leadership and personal development.
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