The Smile Reserve

 

Dr. Bryan K. Williams notes on his blog, “If you are in the business of serving people, the assumption is that you actually like people.  Regardless of the industry, the vast majority of people you serve will, in fact, be complete strangers.  This means that if you don't enjoy being nice to people you don't know, then you are probably in the wrong line of work.”   

He goes on to note, “There is something beautiful about someone who knows there is no limit to their kindness. They know that their smiles won't, somehow, vanish when used often.  They also know that by approaching service with love in their heart that customers will always feel genuinely cared for.” To read the full blog posting, please click here.  

Dr. Williams is a consultant, trainer, and author, who focuses on the areas of service excellence and organizational effectiveness.  He has spoken at numerous AHCA/NCAL events, and his passion is to serve others so they may better serve the world.  Here is a link where you can see some of Dr. Williams’ book recommendations on service, leadership and personal development.