The Customer’s Advocate

According to Dr. Bryan K. Williams, he has “found that it is easier to be an advocate when you believe in the unconditional worthiness of each person.  There are those who are only kind to people they like.  Then there are those who are only kind to people they think are important. Finally, there are those who deeply believe in the unconditional worthiness of each person; regardless of the person’s demographic or socio-economic status.  Be the person who renews someone’s belief in humanity.  Be the person who restores someone’s hope in the power of hospitality.  One of the most liberating feelings in the world is doing something special for someone and not expecting anything at all in return.”  The full blog version of the “The Customer’s Advocate” article can be found here. 

Dr. Williams is a consultant, trainer, and author, who focuses on the areas of service excellence and organizational effectiveness.  He has spoken at numerous AHCA/NCAL events, and his passion is to serve others so they may better serve the world.  Here is a link where you can see some of Dr. Williams’ book recommendations on service, leadership and personal development.